005: 6 Steps to turning an enquiry into a booking with Jane Travis - Grow Your Private Practice Show

005: 6 Steps to turning an enquiry into a booking


Let’s talk about how to handle the initial phone enquiry and increase the chance that they will become your client.

Here's what you'll learn in this episode:

  • The reality of phone enquiries
  • The importance of mindset
  • How to increase your confidence
  • How to take gentle control of the call
  • Setting expectations
  • Booking at days/times that are convenient for you
  • How to refer the client on without them feeling rejected

Highlights you can't miss

7.07 An important fact to always remember

7.18 How to keep the call to a reasonable time

12.29 How the clients process can take time

And Finally…

These calls can be daunting, especially when you're a new counsellor, so here's a practical tip for you to try.


6 Steps to turning an enquiry into a booking

If you want to feel more confident on calls, grab the FREE  cheatsheet and see what a difference it makes

6 Steps to turning an enquiry into a booking cheatsheet

What to do next

If you enjoyed this show, please share it with your counselling peers. 

And I’d be really grateful if you would take a few minutes to leave a rating and/or review on Apple Podcasts, it makes such a difference. 

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Never miss an episode

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And if you want to learn more about communicating clearly with clients, check out the Grow Your Private Practice Club. Just click the button below.

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About the Author Jane

Jane lives in beautiful Lincoln with her 2 boys and rescue dog. When she's not talking about herself in the third person, she's usually found with her feet up and eating Maltesers. Sometimes she even shares them with friends. Follow me on Instagram

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